Refund policy

Please send pictures of any issues regarding your order to succielife@gmail.com within 48 hours of delivery. We will offer a refund or replacement for confirmed issues of rot, pests, damage, and severe stretching. Please understand that when plants depart our greenhouse they are inspected for health and disease. We cannot control how they are cared for once they are in your care.

Please understand that plants are living things, and minor stretching, minor leaf damage or loss, color change, and cluster separation are possible. These issues are not eligible for refund or replacement.

In addition, orders lost by USPS or delivered to the wrong address (because of customer error) will not be refunded. Please file a missing package report with USPS. If you need help, please let us know.

Finally, for our international friends, we cannot be responsible for issues or delays caused by third-party shipping forwarders. If you chose to have your order forwarded out of the country you assume all risk involved. We will not be held responsible for customs delays, dead plants, or any other issue involved with your order being forwarded to another country.